Service Level Agreement (SLA) contains the most important parts of the information on predetermined services. It describes metrics, conditions, standards, responsibilities of both parties, etc. SLA can be easily customized or updated based on your preferences. This type of engagement model ensures a modern and cost-effective approach to optimal resource management and productivity according to the world’s best practices.
If you want to have a fully customized SLA option, if the scope and conditions of your project are clear and you want to leverage administrative expenses, if you want to have more control over the most important processes without burying yourself with unnecessary details, consider opting for an SLA model.
AdiInfi can help to define and deploy the best tools for SLA-based process execution. We can help to deploy SLA based team to work based on your product portfolio.
Best for: Mid- and long-term projects with exact predefined requirements for performance, deadlines, and other metrics. Best suitable for deplored product support and services.