Every business needs support for their technology and products. An IT service desk or helpdesk support solution gives your business a single point of contact and channelized support to help your customer to ensure your technical issues are addressed quickly and effectively so your business can continue to operate. It also give liberty to share the same information down the line to each required department to solve the issue without any alteration to the actual issue notes. We support our customer with the following services to expedite our customer business;
Multilingual service desk/helpdesk support
On-site and remote support
Level-1, Level-2, Level-3, and RCA(Root Cause Analysis) support
Call center and service desk scripting
Service Level Agreements based support with the ticketing system to capture response time and resolution time
We offer support and maintenance services with much attention to process & workflow optimization, knowledge base creation, and management. We offer field engineers, L1, L2, and L3 levels of technical support engineers.
We also help to establish end to end support channels.