As per ITIL definition, “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.”

It is very important to have a single point of contact tool setup for all end customers/users and have a cost-effective ticketing system to focus on quick response and resolution time. AdiInfi helps to set up the best workflow, single point of contact service desk/customer portal, <1 minute response time, and SLA-based resolution time by using the right tools like JIRA Service Desk, Zendesk, and others as per needs.

Generally, we take 10 days of the average time for service desk setup after the analysis phase. Once the service desk setup is ready as per the needed workflow, it will be easy to get all the reports and dashboard of valuable information from a single page. It will also help to perform all L1, L2, and L3 level support operations.

Our offerings

Managed 1st and 2nd line support

You can get outsourced IT support services delivered on a turn-key basis or cover only the areas you need and fit into your existing process. As an IT support provider. The team pays much attention to process & workflow optimization, knowledge base creation, management, as well as advanced training of our L1 and L2 engineers.

Support team extension

Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT, support engineers, or long-term resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow, and process development.

Maintenance and support at 3rd line

Maximize your IT systems efficiency along with minimizing costs and potential issues with efficient support. AdiInfi 3rd line engineers and maintenance and technical experts to help customers to reduce costs and ensure minimal downtime, excellent performance, and availability.

We perform systems upgrades, migration, enhancement, re-engineering, etc. to optimize your software systems landscape and make sure your IT ecosystem runs smoothly, reliably, and in a cost-efficient way.

Support system and service desk setup

AdiInfi can help you define & optimize IT support processes, create a support knowledge base (incl. FAQ, checklists, training material, etc.), choose the best-fit support systems combination, and tailor it to your needs. We help to setup the right tools like JIRA, Zendesk, etc. as per need and workflow management.

Workflow creation and optimization

The support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency. It is very important in any cooperation to know the point of contact, and critical paths of the problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics.

Analytical dashboard and reports

We help to create an analytical dashboard and reports with all required KPIs, SLA, and product quality in the market by having problems in separate categories, for example, region-wise problem reports, feature-wise problem reports, etc.

It Takes Only

10 Days

To launch turnkey support for you

Available

24/7

To support your users

First reaction in

<1 minute

After Issue Submission

Industries we serve

Industry 4.0

We are serving innovative solutions and services by providing a proven industrial IoT 4.0 solutions to help OEMs to reduce the complexity of machine, electronics, firmware and software based IIoT applications.

Indoor and Outdoor Lighting

With help of our expertise in indoor and outdoor smart and connected lighting solutions, we help our customers in design, development, production tooling installation-commissioning process, and after sales support.

Home Automation

AdiInfi has experience and in-depth knowledge of connectivity protocols, home automation complete end to end solution needs, gateways, router, and end-devices to make customized solution as per requirements.

Security and Surveillance

Including home automation solutions, we have expertise in smart connected locks, entry gate solutions using camera, fingerprint, BLE range detection , NFC and RFID to provide IoT based secure solutions where we believe in privacy and safety aspects of users.

Agritech

We provide smart and connected Farming Solutions to facilitate farmers to make right decision on right time, and get more production of crop, reduce operational cost and have longer storage of crops. We provide vast range of sensors, connected cloud app, IoT devices and Mobile application to make this happen based on custom requirements.

Consumer Electronics

We provide services and solutions in consumer electronics domain by providing the design and development of conventional and IoT based smart and connected consumer electronics devices.

Semiconductor

We help our semiconductor partners by providing technical backend support to build device drivers, BSP, board bring-up, Proof of concept, middleware, user layer applications and sometimes to support their customer’s custom needs.

Retail

We have expertise in retail industry by providing smart and connected services and solutions like Point of Sale(PoS), RFID/BLE/NFC/barcode based tracking solutions , Fleet management, security devices, attendance devices and many more.

Automotive

AdiInfi provides design & development of futuristic IoT and embedded solutions like infotainment solutions, ADAS, Taxi meters, Board Computers. We have expertise in real time firmware, connected protocols, , board bring up, Qt and Android based GUI applications for infotainment and instrument cluster.