As per ITIL definition, “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.”
It is very important to have a single point of contact tool setup for all end customers/users and have a cost-effective ticketing system to focus on quick response and resolution time. AdiInfi helps to set up the best workflow, single point of contact service desk/customer portal, <1 minute response time, and SLA-based resolution time by using the right tools like JIRA Service Desk, Zendesk, and others as per needs.
Generally, we take 10 days of the average time for service desk setup after the analysis phase. Once the service desk setup is ready as per the needed workflow, it will be easy to get all the reports and dashboard of valuable information from a single page. It will also help to perform all L1, L2, and L3 level support operations.
Our offerings
It Takes Only
10 Days
To launch turnkey support for you
Available
24/7
To support your users
First reaction in
<1 minute
After Issue Submission
Industries we serve
Search Our Success StoriesUse-Cases
BIS HUID Laser Marking Solution 2.0
BIS HUID Laser Marking Solution 2.0 for our OEM [...]
IoT-Based Drilling Remote Monitoring
IoT-Based Drilling Remote Monitoring Business Needs The project includes [...]
IoT Ecosystem for Water Pumping System
IoT based smart water pumping system Business Needs [...]
IoT enabled Smart Road and Construction Equipment
IoT based smart solution Business Needs The existing road [...]

Oxidation Induction Time Automation
OIT automation Oxidation Induction Time Test apparatus based [...]

Melt Flow Indexer Automation
MFI automation The Melt Flow Indexer machine measures [...]

Hydrostatic Pressure Testing Machine Automation
Hydro automation The Hydrostatic Pressure Testing Machines are [...]

Universal Tensile Machine Automation
UTM automation Universal Tensile Machine (UTM ) is [...]
End-to-End IoT Solutions
One-stop IoT Solution In the IoT world, it [...]
4 Channel 24-bit analog input module ADC Data Acquisition RS485Modbus-RTU
4 CH ADC and 2 NPN digital Output, generic card [...]